Refund Policy
Refund Policy — CoolCabin
Last updated: Today
We want you to be happy with your purchase. If something isn't right, here's how returns, exchanges, and refunds work at CoolCabin.
1. Returns
You have [30] calendar days from the date you received your item to request a return.
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging
- You must have proof of purchase (order confirmation or receipt)
To start a return, contact us at [support email] with your order number and reason for return. Items sent back without first requesting a return will not be accepted.
2. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately at [support email] if the item is defective, damaged, or if you received the wrong item. Include your order number and a photo of the item, and we will evaluate the issue and make it right — via replacement, exchange, or refund — at no additional cost to you.
3. Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale
- Gift cards
- Items returned more than [30] days after delivery
- Items that are used, damaged by the customer, or missing original packaging
4. Return Shipping
- Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect
- Shipping costs are non-refundable
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item
5. Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, your refund will be processed to your original payment method within [5–10] business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
Shipping fees (if originally charged) are non-refundable.
6. Exchanges
If you'd like to exchange an item for a different size, color, or product, please contact us at [support email]. The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a new order separately.
7. Late or Missing Refunds
If you haven't received a refund after the timeframe above:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank — there is often processing time before a refund is posted
- If you've done all of this and still have not received your refund, please contact us at [support email]
8. Cancellations
Orders can be cancelled for a full refund within [X hours] of being placed, as long as the order has not yet shipped. Once an order has shipped, it cannot be cancelled and must instead follow the return process above.
9. International Orders
For orders shipped outside [UAE/GCC], customers are responsible for any customs duties, taxes, or import fees. These are non-refundable, even if the order itself is refunded.
10. Contact Us
For any refund or return questions, reach out to: