Shipping Policy — CoolCabin

Last updated: [Insert Date]

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1. Order Processing

All orders are processed within [1–3] business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay, we will contact you via email or phone.

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2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to customs clearance, local courier delays, or unforeseen circumstances.

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3. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow [24–48 hours] for tracking information to update after you receive this email.

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4. Customs, Duties, and Taxes

CoolCabin is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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5. Damages

CoolCabin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or our support team directly at [support email] to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

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6. Incorrect Shipping Address

Please double-check your shipping address at checkout. CoolCabin is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [support email] — we can only make changes before the order has shipped.

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7. Order Cannot Be Delivered

If an order is returned to us due to an incorrect address, refused delivery, or failure to collect from a pickup point, the customer is responsible for any additional shipping costs to resend the order.

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8. Contact Us

For questions about your shipment, contact us at: